I’ve been observing friends and colleague’s behavior during the COVID-19 social distancing and one of the things that I and many of my friends are doing is spring-cleaning our […]
A couple of decades ago, the expression ‘customer experience journey’ was virtually non-existent. Although businesses had placed the customer at the center of their operations, many customer touchpoints remained an open […]
Industry 4.0 (deemed the fourth Industrial Revolution) has brought about rapid change and digital transformation. It has also paved the way for businesses to reap the rewards of successful […]
Are Your Systems Creating Value for Your Customers?
What does value mean to you? To me it’s extremely personal as the perception of value will differ dramatically based on one’s personal taste, […]