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A couple of decades ago, the expression ‘customer experience journey’ was virtually non-existent. Although businesses had placed the customer at the center of their operations, many customer touchpoints remained an open […]
Industry 4.0 (deemed the fourth Industrial Revolution) has brought about rapid change and digital transformation. It has also paved the way for businesses to reap the rewards of successful […]
My daughter is currently completing her final year of high school. As a parent, I am extremely grateful for the way in which technology is being used to provide […]
Are Your Systems Creating Value for Your Customers?
What does value mean to you? To me it’s extremely personal as the perception of value will differ dramatically based on one’s personal taste, […]
A Customer-First Approach to ERP
I saw a quote the other day that reminded me of why an effective business always nurtures a customer-centric culture and gains market insights by […]
