Business to Business eCommerce

Elevate the Customer Experience

Companies that want to stay ahead of the game and adapt to new ways of interacting with their customers often turn to eCommerce solutions like the self-service portal. Self-service portals give customers instant access to order information, and make the entire ordering and tracking experience more personalized. Self-service portals benefit the back office as well—saving valuable time and resources; and increasing the capacity to take orders without adding more personnel.

SYSPRO’s Customer Portal allows you to communicate with your customers through a secure self-service portal for collaboration that empowers customers with real-time access to information through a web browser.

The SYSPRO Customer Portal provides a web presence to your customers, enabling your business to communicate with them any day, anytime, anywhere. Your customers will now be able to:

  • Place orders online
  • Review account history
  • Check pricing
  • And, review inventory

The SYSPRO Customer Portal seamlessly and securely integrates with your SYSPRO ERP solution, saving both time and resources.

SYSPRO’s self-service eCommerce solution is just one of the products SYSPRO offers that can improve customer satisfaction. CRM for SYSPRO is a web-based, mobile-friendly CRM application that works seamlessly with your ERP solution. And, AI-powered chatbots empower your business to provide customers and suppliers with an always-on, 24/7, consistent service—throughout your supply chain, across the globe.

See SYSPRO's Customer Portal in action

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  • Download the SYSPRO Customer Portal fact sheet for more details.
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5 Ways A B2B eCommerce Solution Can Boost Your Business

1

Improve Customer Service

Assist customers with a knowledge base and give them the ability to see their transaction history in real time.

2

Increase Customer Engagement

Empower customers to interact with your organization when and where it’s most convenient for them.

3

Reduce Customer Service Costs

Free up your customer service center by providing a self-service alternative. And, handle increased demand in online orders without the need to add extra resources.

4

Streamline Customer Service Processes

Save time and reduce errors. Customers can now view shipping status, track account information, query inventory, check pricing, or access important documents on their own.

5

Support Sales Staff

Empower your customers and sales team with another way to do business.

Empower your customers and sales team with another way to do business.

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Sales Order

When an order is placed through the portal, it is automatically created within SYSPRO ERP and follows the normal workflow, updating the portal in real time as the orders are processed.

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Sales Order Query

The portal displays purchase and sales order history and status for individual customers.

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Accounts Receivable

View customer information, view open invoices, and reprint archived invoices.

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Credit Card Interface

This optional functionality allows pre-authorized transactions at the time of the sales order, or the ability to make payments on invoices using Authorize.net.

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Security

Utilize SYSPRO security to configure what data can be displayed and who can enter transactions. Additional portal users can be created with self-provisioning functionality provided through the portal to a customer super user.

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Notifications

Multiple email templates can be configured and triggered through pre-defined workflows to quickly send notifications such as a special quote or order confirmations.

Simplify Success

Learn how SYSPRO can spur growth and profitability