KPIs must be clearly recognized and visible to all employees. Their results should facilitate communication and decision-making initiatives across all levels of the organization. The webinar included discussions around:
- Discovering opportunities for improvement
- Carrying out appropriate planning
- Obtaining information to aid decision making
- Rapid reacting to criticality
- Making better use of resources
- Improving service quality
- Maintaining employee morale
Webinar Presenter
Dylan O’Brennan
Regional Sales Manager –
Senior Solutions Engineer,
uniPoint
