‘Meet Ken the SYSPRO Chatbot” – a social media conversation agent and enabler of consistent user experience; 150 skill sets for AI-driven ERP functions
Costa Mesa, CA – July 14, 2017 – SYSPRO, a global provider of industry-built ERP software, has announced today that one of the world’s leading enterprise software analysts has published a new report on SYSPRO’s new artificial intelligence (AI) capabilities. In a Technology Evaluations Center article entitled, “SYSPRO Previews Its Artificial Intelligence Savvy and Solutions Arsenal,” software industry analyst Predrag Jakovljevic reported on SYSPRO’s underlying AI framework, development tools, current capabilities and over-arching strategy. The article can be viewed at https://www3.technologyevaluation.com/research/article/syspro-previews-its-artificial-intelligence-savvy-and-solutions-arsenal.html.
Querying SYSPRO USA CEO Brian Stein and SYSPRO Corporate CIO Kevin Dherman, the question-and-answer style article displays the advanced leading-edge AI technologies being brought to market for SYSPRO manufacturing and distribution customers. One of the most useful and intriguing of these is SYSPRO’s new “digital citizen” showcased in the article as, “Meet Ken the SYSPRO Chatbot.”
This new SYSPRO robot resides in the SYSPRO ERP ecosystem to handle self-service requests and provide a consistent, collaborative user experience via any social media application. With the capability to do 150 or more skill sets for routine tasks like checking stock availability, pricing configured products, checking account balances or order statuses, “Ken” can also bridge to complex tasks like creating sales orders from chat conversations or resolving order issues.
Operating in 60+ countries with solutions to more than 15,000 customers, SYSPRO ERP solutions are known globally for both their simplicity in design and usability, as well as having a management focus on delivering leading-edge innovation and customer trust. Deployable in the cloud, on-premise or in a hybrid model, SYSPRO’s single architectural backbone has also provided the company and its manufacturing and distribution customers with data consolidation and process advantages. This has consistently led to the early release of innovative ERP software solutions and capabilities.
“For example, SYSPRO released its nifty mobile solution over five years ago, a few years before its major mid-market peers,” Jakovljevic reports. In addition to the ‘intelligent’ SYSPRO Chatbot, the analyst reports that SYSPRO plans to incorporate many more leading-edge tech capabilities into the next release of SYSPRO ERP software, such as an innovative social user interface (UI).
SYSPRO is a global, independent provider of industry-built ERP software designed to simplify business complexity for manufacturers and distributors. Focused on delivering optimized performance and complete business visibility, the SYSPRO solution is highly scalable, and can be deployed on-premise, in the cloud, or accessed via a mobile device. SYSPRO’s strengths lie in a simplified approach to technology, expertise in a range of industries, and a commitment to future-proofing customer and partner success.
SYSPRO has more than 15,000 licensed companies in over 60 countries across six continents. For more information, visit www.syspro.com.