“Everybody’s got a plan ‘til they get punched in the mouth” said the polemical pugilist Mike Tyson. That describes how we feel in the Innovation Team when an error comes through from the support teams.
After recently finalizing our development roadmap and starting our first sprints for enhancements due in 2020 we certainly had a plan, but maintaining existing software means it can’t be cast in stone. Receiving a support ticket is always a double-edged sword where you are disappointed that a bug was found but intrigued that a mango sharpening factory in the Democratic Republic of Manufacturistan is using our product.