SYSPRO Customers: Elevating Your Experience
Team SYSPRO is dedicated to making every customer a customer for life. It’s in our DNA. Our goal is to have our customers experience the power and capability of SYSPRO Enterprise Resource Planning (ERP) Software to its fullest.
But we don’t just want you to get maximum value and return on your software investment – we want to partner alongside you to see your business grow and flourish.
Our company’s commitment to you is to ensure that your relationship with SYSPRO will always be a pleasurable and rewarding experience. That’s why SYSPRO is known for having one of the highest customer-retention rates in the industry.
Here are just a few of the ways we create and foster an excellent experience for SYSPRO customers:
SYSPRO Customer Care Program
Info Zone Customer Portal
Licensed customers can register for the SYSPRO Info Zone, our customer portal that provides company news, product information, quick tips, education, and thought leadership.
LinkedIn Education Discussion Group
If you’re a licensed customer, ask questions and connect with other clients here.
Connect with us virtually and join the conversation on any of our social media sites.
SYSPRO Leads the Industry in Customer Service
We’re proud to brag about just a few of our recent awards.
- 2018 – Frost & Sullivan Customer Contact High Achiever Award: Excellence in Omni-Channel Customer Service, Leadership in Artificial Intelligence, Customer Engagement, and Web Customer Care
- 2018 – American Business Awards Bronze Winner: Customer Service Department of the Year — Computer Software
- 2017 – American Business Awards Bronze Winner: Outstanding Customer Service
- 2016 – Best of Biz International Awards Gold Winner: Most Customer Friendly Company of the Year – Medium and Large
- 2016 – Networks Products Guide World Awards Winner: Customer Service Department of the Year
Optimize Your SYSPRO Experience with the SYSPRO Learning Channel
Whether you are new to SYSPRO or have been part of the SYSPRO community for years, education plays a vital role in optimizing your SYSPRO experience and usage.
The SYSPRO Learning Channel (SLC) ensures that you’ll have access to training material when you need it, where you need it. Because we understand that people learn differently, the SYSPRO Learning Channel provides a range of different educational material formats to suit your learning style and preference. You can also use it to register for instructor-led training sessions, whether they take place in a physical or virtual classroom.
No matter where you are, SYSPRO’s educational material is at your fingertips helping you:
- Measure and monitor the educational progress of each SYSPRO user
- Learn how to use SYSPRO to perform your day-to-day activities and prevent application erosion
- Manage and monitor how well educational and organizational objectives are being met
SYSPRO Technical Support
SYSPRO offers global Helpdesk Support via telephone, email and fax. Our skilled support team will help resolve any technical problem, giving you a clear and simple solution, as fast as we can so you minimize interruption.
In addition, for companies that are implementing new features or new solutions, or for users who will be taking on new roles and tasks, we offer on-site support when needed. Read more here.
Professional Services and Education
Contact SYSPRO: We’re Here to Help
We’re proud to count more than 15,000 companies in more than 60 countries worldwide as licensed customers, and each and every one is important to us.
If you have any questions concerning our customer policies or forums, please contact us to learn more.