Customer Testimonials | Customer Success Stories | SYSPRO

We Insist on
Customer Success

Team SYSPRO is dedicated to helping your business flourish. We can’t help it, it’s in our DNA.

Let’s Make Something Amazing Happen

When customers experience the full power and agility of SYSPRO, inspiration follows. By perfectly matching SYSPRO solutions to your needs, we help you thrive—so you can maximize ROI and conquer manufacturing and distribution challenges.

Beyond simply partnering with customers, our ERP becomes the heart of your business. Maybe that’s why SYSPRO has achieved some of the highest customer retention rates in the industry.

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Success Story: Benchmade Knife Co.

See how Benchmade Knife Company uses SYSPRO ERP and CRM integration to address pain points and overcome complexity.

SYSPRO Customer Support

As a leader in customer service, we make sure customers have multiple ways to interact with us.

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SYSPRO Info Zone is our customer portal that provides company news, product information, quick tips, education, and thought leadership.

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Ask questions, get answers, and connect with other licensed customers at our LinkedIn Education Discussion Group.

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Join the virtual conversation and interact with SYSPRO via social media.

Success Story: Ken’s Foods

See how SYSPRO helps this food manufacturer streamline processes and gather useful data.

“I began my career as a marketing coordinator; not as an IT person…I had never worked with an ERP system and I wasn’t even sure where to start. I just took advantage of what SYSPRO had to offer, jumped into learning it, and then encouraged others to simply see how intuitive it was to use.”

–Kendra Newman, Vice President of Business Processes, World Precision Instruments

Success Story: TriStar Plastics

Learn how SYSPRO improved processes across four branches, rendering hundreds of file cabinets obsolete.

SYSPRO Leads the Industry in Customer Service

We’re proud to brag about just a few of our recent awards

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IDC CSAT Award for Enterprise Resource Planning (ERP)
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FeaturedCustomers’ Winter 2020 Manufacturing ERP Software Customer Success Report
“Market Leader” on the Featured Customers reference platform for B2B software and services
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2019 SYSPRO Named a Market Leader in FeaturedCustomers’ List of Manufacturing ERP Software

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2018 Frost & Sullivan Customer Contact High Achiever Award: Excellence in Omni-Channel Customer Service, Leadership in Artificial Intelligence, Customer Engagement, and Web Customer Care

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2018 American Business Awards Bronze Winner: Customer Service Department of the Year — Computer Software

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2017 – American Business Awards Bronze Winner: Outstanding Customer Service

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2016 – Best of Biz International Awards Gold Winner: Most Customer Friendly Company of the Year – Medium and Large

SYSPRO Learning Channel: Training the Way You Need It

Continuous learning is vital for optimizing your SYSPRO experience. The SYSPRO Learning Channel is your always-available resource for training content, delivered in multiple formats, to suit your learning preferences. Use the SYSPRO Learning Channel to register for instructor-led training sessions, whether in person or virtual. SYSPRO Learning Channel helps you:

  • Measure the educational progress of each SYSPRO user
  • Use SYSPRO to perform day-to-day activities and prevent application erosion
  • Monitor success in meeting educational and organizational objectives

SYSPRO Technical Support

Contact SYSPRO global help desk support via telephone, email, and fax. Our skilled team will help quickly resolve any technical problem with a clear solution, so you can minimize interruption.

We also offer onsite support for companies implementing new features or new solutions, or for users taking on new roles and tasks.

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Phone

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Email

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Fax

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Onsite

Consulting & Certification

We offer an assortment of implementation, consulting, and educational services to help customers make the most of their SYSPRO investment. We also offer a SYSPRO Certification program for those who want to formalize their level of professional expertise.

Trusted by 15,000+ Customers Across 60+ Countries

Contact SYSPRO to Conquer Complexity Today