Chatbot Technology

Chatbots are fast becoming a broad technology initiative for many organizations. Chatbots integrate with legacy systems and use natural language processing to create real-time conversations and information exchanges with users.

This emerging platform has unlimited potential for business applications, including and analyze information from various sources to:

  • Create efficiencies
  • Improve processes
  • Increase revenue

Free up resources within business to answer and even predict customer queries.

A number of technologies have progressed to where interactive bots can be added to enterprise applications to enhance the user experience. The advances in voice recognition, natural language processing, and machine learning have come together to make it possible to have intelligent bots that can perform any number of tasks without the user having to touch the keyboard. With this release, SYSPRO’s bot (named Ken) will start off with some 60 different skills. Many regular daily operations—from customer service to warehouse management operations—can be handled easily via this interactive bot, as opposed to having to having users key commands into a device. The use of bots, along with other hands-free wearables, is the future of the user experience.


– Ted Rohm, Technology Evaluation Centers

The Benefits of Bots for Manufacturers

By providing customers and suppliers within your supply chain with an always-on and consistent self-service, the SYSPRO Bot enables you to:

Freeing up resources within business to spend their time performing more valuable tasks

with an always-on (24/7) , consistent service for customers and suppliers within your supply chain, across the globe.

Freeing up resources within business to spend their time performing more valuable tasks

For an always available, intuitive, multi-platform and multi-device user experience when engaging with and within your business.

SYSPRO Bot Features

  • Hosted in Azure and makes use of the Microsoft Bot Framework, allowing 24/7 availability across the globe
  • Interacts through any platform and device of choice
  • Makes use of machine learning, natural language parameters, and Microsoft’s Language Understanding Intelligence Service to interpret human language
  • Can be “trained” on the skills they are able to perform, with approximately 60 skillsets currently available, which can be streamlined to perform a complete process
  • The identity of the Bot can match your organization to assume a digital ‘persona’ and become the ‘face’ of the company
  • Meets and adheres to predetermined security and authentication protocols

Chatbots and ERP

The (AI) web robot resides within the SYPRO ERP ecosystem and is referred to as a “Digital Citizen” within SYSPRO. Its main purpose is to drive self-service requests by integrating with ERP systems and orchestrating operations for simple or repetitive tasks.

The SYSPRO Bot engages with stakeholders across the organization, whether internal or supply-chain focused, and connects to the SYSPRO ERP solution to accomplish specific business functions enabling businesses to evaluate which of their repetitive processes they can ‘train’ a Bot to perform as proficiently as anyone else would, and automate that process using this digital citizen. With a set of approximately 60 skill sets available for managing ERP specific functions, the digital citizen can assist internal users or external customers with surfacing information or performing tasks such as price queries, stock lookups, order status and more.

The Chatbot can interact with any interface and any device via any platform, allowing Customers and Suppliers to access him via a company website, Facebook messenger, or any app where he can be added as a contact.

SYSPRO is a world leader in ERP

Enabling positive disruption in companies, which leads to real-world innovation adding value to our customer’s businesses.